Customer Service

If you have any questions, or are having difficulties with the site, you can use the email address below to contact us for assistance. Please remove " " marks and replace "at" with @ to get a properly formatted address:

"helpme" at brandenburgcollection.com

General Help:
If you're having difficulty with the function of the site, such as trouble with the shopping cart or problems with video clip downloads.

Order Questions:
If you have questions related to your bill and/or orders you have placed on our site.

Video Downloads:
If you've forgotten your password. **Be sure to include the name or number of the video purchased, your email address, and the date and time of the transaction.

If you have questions regarding instant downloads, first click here for details on how the service works if you still have trouble, contact us.

Elite Membership Site:
To cancel your membership to the Brandenburg Elite Site.

• Go to CCBill